Privacy Policy

Texas Virtual Power Plant (VPP) Battery Program

Effective Date: March 10, 2026
Last Updated: March 10, 2026

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

1. Introduction

This Privacy Policy explains how [Company Name] ("Company," "we," "our," or "us") collects, uses, and protects information from customers participating in the Texas Virtual Power Plant (VPP) Battery Program (the "Program").

The Program allows participating battery systems to help support the electric grid during periods of high demand. By enrolling in the Program, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you enroll in or participate in the Program:

Personal Information

  • Name

  • Address

  • Email address

  • Phone number

  • Account or enrollment information

Device and Energy System Information

  • Battery system information

  • Energy usage related to the battery system

  • Device status and performance data

Technical Information

  • IP address

  • Device identifiers

  • System interaction data

3. How We Use Your Information

We may use the information we collect to:

  • Operate and manage the VPP Program

  • Monitor and manage participating battery systems

  • Communicate with you about your participation

  • Provide customer support

  • Improve program performance and reliability

  • Maintain system security and prevent fraud

  • Comply with applicable laws and regulations

4. Communications

By enrolling in the Program, you agree that [Company Name] may contact you regarding your participation.

We may contact you through:

  • Text messages (SMS)

  • Email

  • Phone calls

  • Mobile application notifications

  • Other electronic communication methods

These communications may include:

  • Program enrollment confirmations

  • Battery dispatch notifications

  • Grid event alerts

  • Program updates or changes

  • Customer support responses

  • Incentive or payment information

  • Important safety notices

Standard message and data rates may apply depending on your mobile carrier.

You may opt out of promotional communications at any time by following unsubscribe instructions in the communication or replying STOP to SMS messages. Certain service-related communications may still be sent when necessary for program operation.

5. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers or partners who assist us in operating the Program. These parties are required to protect your information and use it only for authorized purposes.

Information may also be disclosed if required by law or legal process.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.

7. Your Choices

You may contact us at any time to:

  • Request access to your personal information

  • Request corrections to your information

  • Ask questions about how your data is used

  • Withdraw from the Program

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the Last Updated date will be revised. Continued participation in the Program after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have questions about this Privacy Policy or the Program, please contact:

[City Advisory Group LLC]
[info@texasvppbatteryprogram.com]
[281-318-5528]